Inbound caller ID options

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Inbound Caller ID options

When an inbound call is made to your Number People virtual phone number and this call is being forwarded to a destination telephone number then you have 2 options of how the inbound Caller ID (CLI) is displayed.  (note that if you use our VoIP service to receive calls then you will see the callers’ CLI on all calls received over VoIP).

  1. By default, the virtual phone number is displayed instead of the inbound callers’ CLI.
  2. You can display the inbound callers’ ID (UK CLI’s only)

Option 1

The default option allows you to easily see that an inbound call has been placed via the virtual phone number and not directly to your destination phone number, so you know to answer this as a business call etc.  (You can also use our free CALL WHISPER facility to play a message when answering a call to help determine if the call has come via the virtual phone number).

Option 2 

Displaying the inbound caller ID is simple to set up, and will show valid UK caller ID’s on the inbound call.  All other inbound calls including non-UK and invalid or malformed CLI’s will still display the virtual number instead.

Why have these options at all?

Ofcom, the UK telecoms regulator, along with many other global regulators have decreed that operators can charge against each other when calls are placed to their networks.  This allows operators to charge a fee (currently up to £2 per minute in the UK) if the inbound call is from an opposing operator that charges higher than them, or if the caller ID (CLI) is invalid.

With this current legislation in place, if we simply allowed all caller ID’s to be forwarded for inbound calls, then you could be charged up to £2 per minute to receive a call.

Instead we only allow validated UK CLI’s when electing to receive CLI’s on inbound calls, to protect you from excessive charging.

How do I change this option?

Swapping between the 2 options is done via the ACCOUNT SETTINGS option on the portal where you can easily switch between showing the inbound CLI or seeing the virtual number instead.

What about the VoIP option?

When you use our VoIP service then your call is connected to your VoIP app via your internet connection and the call stays within our network and is not passed to another operator. 

This means that when using VoIP to answer inbound calls then we can display all inbound caller ID’s without any risk of excessive charges, as we are not passing the call to someone that might be creating that charge as the call never leaves our network.

VoIP also has many other benefits which can be found on our VoIP page here.


Caller ID options

  • Keep the default view and display your virtual number as the inbound caller ID

or

  • Change it so that you see the actual caller ID of the person calling you

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