VoIP/SIP outbound phone number formatting

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Calling out using VoIP/SIP and number formatting

When you dial out using VoIP/SIP, the call is currently formatted to originate from the area that your virtual number originates. This means that calls made outbound are formatted in the format of a UK local call.

An example of this is as follows-

UK (0044) 03333 444211
dials as 03333444211 or 00443333444211

South Africa (0027) – Mobile 0731234567 or +27731234567
dials as 0027731234567

You DO NOT use the + when calling out, instead use 00 then the country code, and also remove the first 0 if you have one.

Problems calling out

If you are having problems calling out then please check the following-

1 – Firstly check the credit balance on your account by logging in, your balance is displayed at the top of the screen.

2 – Secondly use the rate checker on our PRICING page to check the rate of the call by typing in the telephone number including the country code.

3 – If the number you wish to call costs more than 50p per minute, or the balance that you have left, then the call will fail.

If you need any further help with calling out then please contact us using our chat facility, where we will be happy to help you.