Vivi Blog

Troubleshooting

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vivi VOIP Pricing

My inbound calls are failing

Troubleshooting Inbound Call Issues If callers to your virtual number aren’t being connected or hear a message from us, please try the steps below before raising a support ticket: 1. Low Account BalanceLog in to your portal and check your account balance. If your...

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Account verification

When you create a free account with us, you’ll receive an automatic verification email. To activate your virtual number, simply click the verification link in that email. Without completing this step, your number will not be functional. If your account remains...

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Inbound Call Routing

First-time users When you activate a new account with Number People, you tell us the destination that you would like inbound calls to be forwarded to. This can be a mobile or landline destination, or VoIP/SIP. This information is automatically set up on your new...

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Problems dialling out

If you're experiencing issues when trying to make outbound calls, please check the following: Check Your Account BalanceLog in to your customer portal — your current balance is displayed clearly at the top of the screen. Ensure you have sufficient credit for the call...

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How to Add a VoIP/SIP device

How to Add a VoIP/SIP Device Adding a VoIP/SIP device to your Number People account is quick and simple and can be done at any time through your online customer portal. If you selected to answer calls via VoIP during sign-up, a VoIP user will already have been added...

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Failed registration errors

Failed registration errors If you have attempted to register for an account with us and have had a registration error, then this may be because of one of the following reasons- Sometimes our systems receive such high volumes of registrations that they become...

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