Troubleshooting Inbound Call Issues If callers to your virtual number aren’t being connected or hear a message from us, please try the steps below before raising a support ticket: 1. Low Account BalanceLog in to your portal and check your account balance. If your...
If you're experiencing issues when trying to make outbound calls, please check the following: Check Your Account BalanceLog in to your customer portal — your current balance is displayed clearly at the top of the screen. Ensure you have sufficient credit for the call...
We automatically set your telephone number to block calls from withheld numbers. If you would prefer to accept these calls then you can change this setting via the customer portal From Dashboard go to “My Numbers” Find the number you wish to manage and click on...
Call channels are like virtual phone lines, carrying 1 call inbound or outbound. We give you 3 call channels free with your account, and additional channels can be purchased via the portal here Call Channels Understanding Call channels Each inbound call requires 1...
When you create a free account with us, you’ll receive an automatic verification email. To activate your virtual number, simply click the verification link in that email. Without completing this step, your number will not be functional. If your account remains...
How to Add a VoIP/SIP Device Adding a VoIP/SIP device to your Number People account is quick and simple and can be done at any time through your online customer portal. If you selected to answer calls via VoIP during sign-up, a VoIP user will already have been added...
If a number has been accidentally deleted or has expired due to non-payment, you may still be able to recover it. First, log in to your account and go to the Numbers section of your portal. Click on "Add New". If the number is still available, you’ll be able to...
Failed registration errors If you have attempted to register for an account with us and have had a registration error, then this may be because of one of the following reasons- Sometimes our systems receive such high volumes of registrations that they become...
First-time users When you activate a new account with Number People, you tell us the destination that you would like inbound calls to be forwarded to. This can be a mobile or landline destination, or VoIP/SIP. This information is automatically set up on your new...
Yes, you can divert your call to up to 10 different destinations. These can be users in or outside of the UK, or combinations of both. This is really handy if you have a team of people who can take a call regardless of their location.