Grandstream Wave softphone installation guide

Grandstream Wave is a fully featured softphone for Android or Iphone devices. PC/laptops are not supported by Grandstream wave, but we do support Zoiper softphone for automated PC/laptop deployment.

Grandstream Wave includes some high level services, including the following-

  • BLF (Busy Lamp Field) / speed dial
  • Call Hold
  • Call Transfer
  • Call Conference
  • Multiple account registration
  • QR code scan or QR code upload to register

Download the Free App

Firstly download, install and run Grandstream Wave Video from your app or play store.

Get it on Google Play

Go to our portal dashboard


Quick Links

Now EDIT your VoIP User

Edit VoIP user

Select the option to show QR code and set up your device

Show Q R Code

And select the QR code option again

SIP Details

When prompted, select OK to regenerate the details for this user

The screen will now display the following, allowing you to select either Zoiper or Grandstream Wave softphone QR codes

Grandstream tab

Select the Grandstream Wave tab, which will display a QR code.

If you experience issues scanning the QR code (it is a very dense code that some cameras don’t like) then simply right mouse click on the QR code image and save it.  You can then use option 4 of the account installation below which uses a downloaded QR code image.

Now use the Wave app and install using the QR code

  1. Click on SETTINGS
    Grandstream wave settings
    Grandstream wave account settings
  3. If you are using a laptop/PC to display the QR code from the portal, then select the first option on Wave, so scan the QR code, and show your phone the QR code on the screen.
  4. If you are using the mobile device to display the code, or are having issues scanning the QR code, then press and hold the image of the code and save it.  You can then use option to to use a scanned QR code.