What is a call forwarding group?
A call forwarding group is a place where you add your number/s or VoIP member/s which are available to answer a call. When you set your number up we give you the first group free (this will be automatically created on sign up – this is why we need to know where you want to answer your calls)
All numbers or voip members in a call group will ring at the same time and the first to answer the call will receive it.
You can add additional call groups at just a £1 a month, these are perfect if you want to stagger the call flow.. Ie. Ring one group first, if no answer ring a different group.
Additional call groups are also used really well when using an IVR menu so that different phones are called depending on the option selected by the caller eg. Press 1 for sales rings only the Sales group