Call channels are like virtual phone lines, carrying 1 call inbound or outbound. We give you 3 call channels free with your account, and additional channels can be purchased via the portal here Call Channels Understanding Call channels Each inbound call requires 1...
We have automated systems that identify both registration and nuisance calls. Registration calls are automated inbound calls generated by a user in order to attempt to register for a service like whatsapp, Ebay, Amazon, Stripe, Facebook and so on. These services...
If you have multiple accounts and would like to move a phone number from one account to another, we can arrange this for you. Please note that an admin fee may apply for the manual processing involved. To request a transfer, simply raise a support ticket by clicking...
If you would like to find out when something on your account expires, then please do the following- 1 - Log in to your account 2 - Click on "My Services" This screen gives you an overview of any paid-for services on your account and their expiry date. Please make sure...
If a number has been accidentally deleted or has expired due to non-payment, you may still be able to recover it. First, log in to your account and go to the Numbers section of your portal. Click on "Add New". If the number is still available, you’ll be able to...
We’re sorry to see you go, but if you’ve made your decision, cancelling your account is quick and easy. Simply log into your account and head to your Account Settings page, where you’ll find the option to cancel. There’s no notice period, no hidden charges, and you...
When you receive an incoming call, the caller ID displayed will be your virtual phone number. If you wish to change this to show the callers telephone number, its a simple setting that you can toggle on your customer portal here https://my.numberpeople.co.uk/settings