We automatically set your telephone number to block calls from withheld numbers. If you would prefer to accept these calls then you can change this setting via the customer portal From Dashboard go to “My Numbers” Find the number you wish to manage and click on...
What are Call Channels?
Call channels are like virtual phone lines, each call either received inbound or used for an outbound call uses call channels. If you are using your Number People telephone number to receive a call forward to either a landline or mobile, then this actually uses 2...
How are we so low cost?
Dealing directly with a global telecoms network means that you avoid resellers and middlemen, getting the products and services directly from the source. We aim to provide the best possible products and services to the widest possible audience at the lowest possible...
Why have a virtual telephone number?
There are many reasons why having a virtual landline number can be beneficial. Most of the reasons are because of the cost, flexibility and greater feature set than a traditional landline. Virtual phone numbers are a great way to give your company the image of being...
Can I have more than one number?
Yes, absolutely! Personal accounts can add up to 2 numbers via the customer portal. Verified business accounts can add up to 5 numbers through the self-service portal. If you need more than your current limit, just raise a support ticket, and we’ll be happy to help...
How to view your call history / call stats
View and download your call data via your customer portal. You can now view your call data per telephone number for both inbound and outbound calls for the previous 6 months To access the information, go to your main Dashboard and click on Call Stats This will then...
How do I top up my account?
Topping up your account is very simple. Simply log into your customer portal and from the Dashboard, click on “Top up” This can be found at the very top of the page, where your balance is displayed and also further down in the financial section. Click either of these...
Call Channels
Call channels are like virtual phone lines, carrying 1 call inbound or outbound. We give you 3 call channels free with your account, and additional channels can be purchased via the portal here Call Channels Understanding Call channels Each inbound call requires 1...
Account verification
When you create a free account with us, you’ll receive an automatic verification email. To activate your virtual number, simply click the verification link in that email. Without completing this step, your number will not be functional. If your account remains...
Inbound Call Routing
First-time users When you activate a new account with Number People, you tell us the destination that you would like inbound calls to be forwarded to. This can be a mobile or landline destination, or VoIP/SIP. This information is automatically set up on your new...