Frequently Asked Questions

Is there a usage policy?

Number People have a usage policy in place, which helps us to maintain our low cost, high quality service delivery.

Firstly, you will need to test the service using the free test credit within the first 30 days by making a test call to your new virtual phone number, and making sure that the call connects. If you do not make a test call to the phone number within this initial 30 day period then the number will be automatically removed from your account. If you haven’t topped up your account after 30 days of your trial period ending then we will also presume you no longer need the account and it will be cancelled.

Additionally, our usage policy means that if your telephone number is not recativated within 60 days of it expiring, then the number will be cancelled off your account and go back into the pool of available numbers.

More information on our policies can be found in our terms and conditions which are available from the links at the footer of our website.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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