When you activate your Number People account with a virtual phone number, you’ll receive a free trial period to test our services.
The free trial is designed to give you a proof of concept — so you can confirm that your number is working and experience the service in action.
👉 Please note: trial accounts are inbound-only. You can receive calls during your trial, but outbound calling is disabled and is only enabled once your account is fully activated with a top-up.
Non-UK destinations
If you are forwarding to a non-UK destination, you will need to test the service using the VOIP/SIP extension. This is most commonly used via an app installed on a mobile phone, which you use to receive your calls. Calls received this way are always free. The extension is free for the first month and then £2.50 per month thereafter.
Using VOIP/SIP
Receiving calls via a VOIP/SIP extension is always free (with the exception of 0800 inbound). You can use lots of different devices to answer your calls this way, including:
A SIP / VOIP-enabled desk phone
A mobile app
An ATA box with a standard phone
A PC or laptop
Make a test call
Test your number by calling it from your mobile or landline phone, and make sure that the call connects (answer the call).
If you do not make a connected test call to the virtual number within 30 days, we will assume that you do not want this number and will remove it from your account.
How long will the trial last?
Your trial period will expire either after 30 days, or once your free test credit has been used.
After the free period has expired or the credit has been used, you’ll need to top up to continue, at which point outbound calling will also be enabled.
