Frequently Asked Questions

Will my call credit expire?

Credit on your account will expire after a period of 90 days from the date of the purchase unless you add more credit in the mean time.

To avoid losing this credit balance simply top up before the credit expires and the entire balance will roll over for another 90 days.

We email a credit expiry reminder in advance of any credit expiring, giving you plenty of time to top up and keep your remaining balance.

If you are using the Auto Topup facility then you can avoid credit expiring by manually setting the trigger limit below that of your current balance, which will force a credit topup.

If your credit balance does expire then any unused allowances will expire as specified.

Expired credit is non-refundable.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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