Reliable communication is vital for every organisation, but some industries depend on it more than others. With the upcoming PSTN switch-off in the UK, many businesses are moving away from traditional landlines and adopting Voice over Internet Protocol (VoIP).
VoIP allows businesses to make and receive calls over the internet, reducing costs and providing access to features such as call routing, intro announcements, voicemail-to-email, and call recording, all at a fraction of the cost of legacy phone systems.
Here are five industries that could benefit the most from a VoIP service.
1. Customer Service & Contact Centres
Businesses that deal with a high volume of calls need reliable, efficient systems. VoIP makes it easier to:
Handle large numbers of calls with features like call queueing and menus (IVRs).
Route callers to the right department, wherever staff are based.
Record calls for training, monitoring, and compliance.
Contact centres can scale up or down quickly without expensive equipment, while remote staff can work just as effectively as those in the office.
2. Healthcare
The healthcare sector is one of the most telecom-dependent in the UK. From GP surgeries and dental practices to hospitals and private clinics, providers rely on fast, secure communication to keep services running smoothly. With VoIP, they can:
Improve patient access – Calls can be routed automatically to the right department, reducing long hold times.
Handle peak periods more easily – Queuing and call-back features prevent reception teams from being overwhelmed on busy days (such as Monday mornings at GP surgeries).
Support on-call staff – Calls can be redirected to mobile devices, ensuring urgent queries reach the right professional quickly.
Link multiple sites seamlessly – Multi-branch practices and hospitals can operate under one unified system.
Lower costs – Moving away from traditional landlines helps keep budgets under control.
Maintain confidentiality – Encrypted lines ensure patient data remains secure and compliant.
Better communication means shorter waiting times, faster responses, and improved patient care while reducing pressure on already stretched staff.
3. Property & Estate Agency
Estate agents spend much of their time out of the office, making availability crucial. VoIP helps agencies stay connected by:
Using one business number across devices – Calls to the office can be answered on mobiles or laptops.
Forwarding calls to colleagues – If an agent is in a meeting or viewing, enquiries can be routed to another team member.
Presenting a local presence – Agencies can set up numbers for different regions without needing physical branches.
Recording calls for compliance – Useful when handling negotiations or managing client queries.
Tracking call data – Managers can monitor call response times to improve customer service.
Scaling during busy seasons – Extra users and lines can be added quickly during housing market peaks.
Estate agencies depend on trust and availability. VoIP ensures agents never miss an opportunity and maintain a professional, reliable point of contact for clients.
4. Finance & Legal Services
Banks, accountants, solicitors, and financial advisers handle sensitive client communications on a daily basis. VoIP supports these industries by:
Providing encrypted calls for confidentiality.
Offering detailed call records for compliance and auditing.
Prioritising important clients with advanced call handling.
Professional services rely on trust, reliability, and efficiency. VoIP delivers all three while reducing costs compared with traditional systems.
5. Education & Training
Schools, colleges, and training providers are increasingly adopting flexible communication systems. VoIP enables them to:
Keep parents and students informed – Dedicated phone lines can provide updates on closures, exam timetables, and events.
Simplify communication across sites – Staff in different departments or campuses can connect more easily.
Direct calls efficiently – Routing systems ensure enquiries reach the right office or staff member quickly.
Education providers can manage enquiries more effectively, reduce admin pressure on staff, and maintain a professional, reliable point of contact for parents and students.
What We Think
VoIP isn’t just about cutting phone bills, it’s a scalable, flexible solution that keeps businesses connected. Whether it’s estate agents on the move, GPs on call, or universities with multiple campuses, VoIP makes communication more professional, reliable, and cost-effective.
At Number People, we provide VoIP solutions tailored for UK businesses of all sizes, combining reliability, flexibility, and competitive pricing. Find out how we can help your business stay connected by visiting our homepage today.
