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Frequently Asked Questions

Outbound Calling Bundles VoIP SIP

All VoIP users automatically receive a free 60-minute outbound call bundle with their £2.50 per month service, perfect for getting started with outbound calls at no extra cost.

If you need more minutes, you can easily bolt on additional call bundles to cover outgoing calls made via your VoIP extension. These bundles offer great value and also include many international destinations:

  • Mini – 20 minutes for £1

  • Essential – 60 minutes for £2.50

  • Extra – 200 minutes for £5

  • Mega – 1500 minutes for £10

These bundles include calls to standard UK landlines, UK mobiles, and a selection of international destinations. To see exactly which destinations are included, use our rate checker on the Call Rates & Bundles page.

To add a bundle, log in to your customer portal, go to your main dashboard, and click on “Outbound Bundles.” From there, just follow the on-screen instructions to choose and activate the right option for you.

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More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

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What is an announcement?

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Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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