Creating an announcement is simple, but it can make a huge difference to your caller’s experience.
To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements
A professional, personalised call greeting is one of the simplest and most effective ways to build trust with your callers. It confirms they’ve reached the right place and sets a confident, polished first impression for your business.
Your custom greeting can say anything you like, from a simple welcome to promoting your latest offers. Many customers use them to reassure callers they’ll be connected shortly, or to highlight current promotions while they wait.
Examples:
“Welcome to Dave’s PC Repairs. Please hold the line while we connect you to the next available advisor.”
“Thanks for calling Dave’s PC Repairs. Your call is in a queue and will be answered shortly. Did you know we’re offering 50% off antivirus software today? Just ask your advisor for details.”
You can upload your audio or use our free text-to-speech tool to create one instantly. It’s quick, easy, and can be updated at any time via your online dashboard.
A custom call greeting helps validate your business, enhances professionalism, and can even drive more sales, all while keeping your callers informed and engaged.
