Adding an IVR menu is done via your customer portal, here IVR Menus
Ivr Menus/ Auto Attendants are charged at £3 per month
An auto attendant (also known as an IVR menu) is a virtual voice menu that greets your callers and guides them to the right destination using keypad selections — ideal for routing calls to departments, voicemail, or specific team members.
You can set up your auto attendant at any time through your customer portal. The setup is fully customisable, upload your audio or use our free text-to-speech tool to create professional messages in seconds.
Once configured, you decide what happens when callers select an option: route to a ring group, send to voicemail, play an announcement, or even redirect to another number. It’s a powerful and cost-effective way to manage incoming calls efficiently and create a polished first impression for your business.
