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Frequently Asked Questions

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name “RXLA* NP ****** TOPUP” or “VoIP Number Services”, which is our payment description name.

If you claim a chargeback against any payments made, then this payment will be removed from your account, along with a charge of £25 per transaction to cover our transaction costs.

Chargebacks are irreversible, so if one is created, then your account will be debited with the charge cost plus the original payment amount.

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More FAQs

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

How can I add a IVR Menu / Auto attendant?

Adding an IVR menu is done via your customer portal, here IVR Menus Ivr Menus/ Auto Attendants are charged at £3 per month An auto attendant (also known as an IVR menu) is a virtual voice menu that greets your callers and guides them to the right destination using...

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