Frequently Asked Questions

VoIP/SIP & Outbound calling

Making outbound calls using your Number People virtual phone number is simple.

You can make outbound calls (which display your virtual number as your outbound Caller ID (CLI) using our VoIP/SIP service. This simple service turns your phone number in to a virtual phoneline, allowing you to make and receive calls on the virtual number.

Try VoIP FREE for a month

VoIP/SIP is free to test! When you activate your free account and choose to receive calls via VoIP, we automatically activate you a VoIP/SIP user free for the first month, then it only costs £2.50 per month per user and includes a 60-minute outbound call bundle

Setting up the VoIP app
We recommend using our mobile app, the Cloud Softphone, for a simple and convenient VoIP experience. Once you register for an account, all the setup details are available in your customer portal. Setting up is as easy as scanning a QR code to get started.

You can also configure your VoIP user on any VoIP-compatible device. Setup instructions and support resources can be found in your customer portal at any time

Outbound Call Costs & Bundles
Once you have set up the VoIP/SIP user you will be able to make outbound calls at our great flat rate call rates of 1.5p per min to UK landlines and 7p per minute to UK mobiles. You can also call international numbers –  rates can be found on our pricing page.

You can also add an outbound call bundle. To do this simply look at the bundles on our pricing page and raise a SUPPORT TICKET to request the bundle.

Add more VoIP users
You can have as many VoIP users (or extensions) as you need, so a group of staff can all call out using your new number as the outgoing caller ID.
VoIP users each get an individual extension number and can call each other for free just by dialling this extension number. This allows you to call between devices like a laptop and a mobile phone free of charge.

Incoming call distribution
VoIP users can also be grouped to receive calls, allowing you to distribute incoming calls across multiple VoIP users.
You can also blend VoIP and phone numbers in the destination group, so the nominated VoIP users will ring alongside the mobile or landline numbers listed.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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