Frequently Asked Questions

How easy is porting my existing number to Number People?

Yes, you can move (port) any existing telephone number to Number People.  Most numbers cost £20 to port, and when your number is live with us, it will be charged at just £2 per month and will have the 60-minute call forwarding bundle attached.

There are a few considerations to take on board prior to porting your telephone number.  The first being that if you are porting away from a fixed line provider (eg BT), when your number is ported away from them, they will cease the line.  This will also cease any services you have attached to the line, so you need to make sure that nothing else is dependent on the line (like broadband, alarms, etc).

If a port is rejected and we have to resubmit the porting request, these are charged at £20 per resubmission.

Porting is handled by our automated system.  Once you have set up an account with us (you can just choose any temporary number to start with) you can start your number port request here https://my.numberpeople.co.uk/account-port-requests

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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