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Frequently Asked Questions

Can I forward calls internationally?

Yes, you can forward calls to any telephone number which includes international destinations.

Some low cost non UK destinations (most landline numbers in mainland EU and the US) should be included to use with the free test credit that is automatically added to your account when you start, however if your call does not connect when testing then simply top up your account to pay for the international call forwarding leg of the call.

We recommend that non-UK destinations use VoIP/SIP instead of forwarding calls internationally. VoIP/SIP will allow you unlimited free inbound calls over the internet.

For call forwarding costs, please see our Call Rates & Bundles page and use the online rate checker.

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More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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