What is auto top-up, and how do I set it up?
Auto top-up is a handy feature that automatically adds credit to your account when your balance drops below a set amount, so you never have to worry about running out of credit or losing service.
You can set your minimum balance trigger and choose how much you want to top up each time.
To set it up, simply log in and head to the Auto Top-Up page in your customer portal. It’s quick to set and easy to manage, giving you peace of mind that your service will stay active.
Failed top-ups
If the Auto Topup fails to take the requested payment due to circumstances like insufficient funds, then it will only try one more time and then the Auto Topup service will switch off.
If this happens, then we will email you to tell you that the credit failed to apply due to a problem with the payment, and ask you to make a manual credit topup.
