Frequently Asked Questions

How to Add a VoIP/SIP device

How to Add a VoIP/SIP Device

Adding a VoIP/SIP device to your Number People account is quick and simple and can be done at any time through your online customer portal. If you selected to answer calls via VoIP during sign-up, a VoIP user will already have been added to your account automatically, free for the first month.

To get started, just log in to your dashboard at https://my.numberpeople.co.uk/sips and click on “Set up my device”. You’ll be guided through the setup process step by step.

You can use your VoIP user with a wide range of devices, including:

  • Our Cloud Softphone mobile app

  • A VoIP desk phone or handset

  • A VoIP ATA box (to use a standard landline phone over VoIP)

Need help getting set up? Use the live chat on our website for instant support, or if you require a more technical or bespoke configuration, our customer care team is available for premium support (please note this may incur a charge).

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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