Getting Started

How to set up voicemail

Call Bundles

Are there any hidden costs?

Failed registration errors

Ring time and mobile devices

Problems calling out

Calls from Withheld numbers

Auto Topup

Nuisance call blocking

What are Call Channels?

How are we so low cost?

Why have a virtual telephone number?

Do I need a landline telephone?

Can I have more than one number?

Do you offer a voicemail service?

Do I need to purchase or install any special equipment or software?

What caller ID is shown on incoming calls?

Can my new number be forwarded to multiple phone numbers?

Can all my Number People numbers be forwarded to the same number?

Can I forward calls internationally?

Can I move (port) my existing number to Number People?

Free trial period

Registration services – Stripe, Amazon, Ebay, Twitter, Facebook, Whatsapp etc

Account verification

How to view your call history

How do I top up my account?

Call Channels

Voicemail to Email

How can I create an announcement?

What is an announcement?

Announcements

How can I create an announcement?

What is an announcement?

Temporary Close

Setting a temporary / holiday closed

IVR Menu/Auto Attendant

How can I add a IVR Menu / Auto attendant?

What is an IVR menu / Auto attendant ?

Call Bundles

What is the Unlimited Bundle?

Outbound Calling Bundles VoIP SIP

Call Bundles

Finding out when services and bundles expire

Financial

Card payments and chargebacks

How much does a phone number cost?

How much are the call charges?

Are there any hidden costs?

What payment methods are available?

Will my call credit expire?

Refund policy

Auto Topup

How are we so low cost?

Is there a usage policy?

How do I top up my account?

Your Account

Will my call credit expire?

Card payment requirements

My inbound calls are failing

How do I cancel my account?

Reactivating a deleted or removed number

Migrating or merging accounts and phone numbers

Problems calling out

Calls from Withheld numbers

Finding out when services and bundles expire

Cancelling a phone number, bundle or service

Nuisance call blocking

What are Call Channels?

Can I have more than one number?

Editing my call forwarding group members

How do I manage my number?

What caller ID is shown on incoming calls?

Can all my Number People numbers be forwarded to the same number?

If I leave Number People, Can I take my number with me?

Is there a usage policy?

Can I move (port) my existing number to Number People?

Free trial period

How to view your call history

How to view and edit where my calls are forwarded to

How do I top up my account?

Call Channels

Call Whisper

What is a Call Whisper?

VoIP Users

Outbound Calling Bundles VoIP SIP

VoIP/SIP & Outbound calling

VoIP/SIP outbound phone number formatting

What is VoIP/SIP?

VoIP/SIP over wifi

Installing a VoIP User / Device

Using the mobile device native SIP dialler