Music on hold

Play custom music or an announcement to callers whilst waiting to connect

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Play custom music or a recording whilst customers are waiting to be connected, or placed on hold.  

Music on hold can replace the normal ring whilst clients are waiting for their call to be connected, this opens up the door to start marketing or giving advice to your callers before they have even spoken to an agent.

Research has shown that music on hold keeps your callers engaged, and therefore they are less likely to drop a call if their wait time is extended.

You either use our own library of royalty free music to choose from, or of course you can upload your own media to play – this is all managed easily on your customer portal.

If you use your virtual number alongside a voip user, then the music or recording will be played to the caller when placed on hold.  

Music on hold can be added per call group, meaning you can have different things played to callers depending on the group you are forwarding to.  This means you can specifically target different groups of callers with different messages, eg for the sales group you can talk about additional products and for your support line you can suggest users check our your FAQ page etc.  The possibilities are huge

  • Add music on hold for just £5 per month
  • Play music to specific call groups
  • Create a professional image to your business
  • Ensure that callers are engaged whilst waiting to be connected
  • Improve customer service
  • Activate simply via your customer portal
  • Create your own media or use one from our library of music
  • Voip users can place callers on hold to listen to the music or announcement

Get a number for any UK area

Choose from around 1 million FREE virtual phone numbers for any UK town or city.

Get a national 0843 or local rate 033 or freephone 0800 number!

Answer calls anywhere

Forward calls on your existing number anywhere.

From 1.5p per minute

or answer calls on any mobile, PC or laptop device using any app.

Unlimited for just £1 per month

Supercharge your landline number from just £1 extra / month

Our bolt-on Pro features mean that you can
supercharge your number with:

  • Personalised voicemail
  • Customised Auto Attendant Menus
  • Call greetings
  • Call Recording
  • Customised Music on Hold
  • Plus much more…

Speedy set-up

With no hassle or fuss you can quickly activate a telephone number of your choice with no upfront payment

Low call rates

Divert to landlines for 1½ppm. Mobiles for just 7ppm. 0800 numbers cost an additional 7½ppm.

Pre pay

Top up as and when you need to, or opt for your balance to be topped up automatically – it’s up to you!

No contract

No contract ties, commitments or initial payment required

Mobile portal

Make instant changes, view balance, top up and add more numbers via our mobile portal

Free trial

No initial payment required – test your number for free before you need to top up