Music on hold
Play custom music or an announcement to callers whilst waiting to connect
Play custom music or a recording whilst customers are waiting to be connected, or placed on hold.
Music on hold can replace the normal ring whilst clients are waiting for their call to be connected, this opens up the door to start marketing or giving advice to your callers before they have even spoken to an agent.
Research has shown that music on hold keeps your callers engaged, and therefore they are less likely to drop a call if their wait time is extended.
You either use our own library of royalty free music to choose from, or of course you can upload your own media to play – this is all managed easily on your customer portal.
If you use your virtual number alongside a voip user, then the music or recording will be played to the caller when placed on hold.
Music on hold can be added per call group, meaning you can have different things played to callers depending on the group you are forwarding to. This means you can specifically target different groups of callers with different messages, eg for the sales group you can talk about additional products and for your support line you can suggest users check our your FAQ page etc. The possibilities are huge
- Add music on hold for just £5 per month
- Play music to specific call groups
- Create a professional image to your business
- Ensure that callers are engaged whilst waiting to be connected
- Improve customer service
- Activate simply via your customer portal
- Create your own media or use one from our library of music
- Voip users can place callers on hold to listen to the music or announcement
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