Start every call the right way
Play a short, custom message to callers before the call connects. Perfect for branded greetings, business hours, compliance notices, or quick updates. It’s an easy way to set the tone, share important info, and make your business sound more polished and prepared from the very first ring.
A personalised greeting can make a huge impact on your callers and validate your business as a professional service. It will be unique to you, and they are most commonly used to confirm where the caller has dialled and to assure them that their call will be answered shortly.
Your greeting can be absolutely anything you want, and can either be uploaded to us, or you can create your own media file by using our quick and simple text-to-speech service.
Eg – “Welcome to Dave’s PC repairs, please hold the line whilst we pass you to the next available advisor”
You can also use these custom announcements to advertise other services that you offer, boosting your trade-up sales
E.g. “ Thank you for calling Dave’s PC Repairs, your call is in a queue and will be answered shortly. Did you know that we have a half-price offer on our antivirus software? Just ask the advisor to tell you more. Please hold the line”
A custom call greeting is the simplest and most effective way of giving your callers confidence in your business. It leaves your customers with a fantastic first impression and can make the difference in bolstering your business.
- Greet every caller with a consistent, branded message before the call connects
- Let callers know your opening hours, menu options, or updates before speaking to someone.
- Improve the callers’ experience
- Add necessary disclaimer or privacy notices at the start of a call
- Change your intro message anytime via your dashboard to reflect seasonal hours, holidays or promotions
- Plays automatically for inbound calls, no matter where they are routed or who answers


All of our phone numbers & VoIP Users include a free 60-minute call bundle
Every number includes
60 free minutes
to forward calls, every month
Every VoIP user includes
60 free minutes
for outbound calling, every month
The bundled free minutes can be used against standard UK landline and mobiles, along with a select range of international landlines. To check if your destination is included, please use the rate checker on the rate checker page
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