Ensure every call reaches the right person
Direct incoming calls to multiple destinations or VoIP users at once, making sure that your calls always reach someone. Whether you want calls to ring everyone or set up multiple groups for diferent teams of people, we’ve got you covered.
What is a call group?
A call group (sometimes also called a ring group) can be a single destination or a group of destinations or VoIP users which all ring at the same time. The first person available to answer will receive the call.
Call group members can be landline numbers, mobile numbers or VoIP users.
Why add more groups?
If you want to ring a phone or a group of phones first, then if they don’t answer, ring a different phone or a group of phones. This is when you will need more than one ring group.
You can also assign things like menu options to individual call groups so that call options can be routed to different groups of people depending on the option selected.
If you need any help setting up call forwarding groups, or if you’re not sure how many you need then please don’t hesitate to get in touch with us
- Add a call forwarding group for just £1.50 per month
- Use alongside an IVR auto attendant menu to route calls to the right people
- Manage incoming call flows
- Improve customer service by putting calls through to people who can help
- Fast & easy set up – add or remove team members from the group instantly through your online dashboard
- Professional call handling – Ensure every customer gets a quick, consistent experience, no voicemails or dead ends.
- Works on any device – calls can be forwarded to mobiles, landlines or VoIP users, no special hardware required
- Ideal for shared roles or departments – route calls to sales, support or on-call staff without needing separate numbers.
All of our phone numbers & VoIP Users include a free 60-minute call bundle
Every number includes
60 free minutes
to forward calls, every month
Every VoIP user includes
60 free minutes
for outbound calling, every month
The bundled free minutes can be used against standard UK landline and mobiles, along with a select range of international landlines. To check if your destination is included, please use the rate checker on the rate checker page
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