What is a call forwarding group?

A call forwarding group, sometimes known as a ring group, can be a single or group of destinations which all ring at the same time. The first person available to answer will receive the call.

You can add landline numbers, mobile numbers or VoIP users to a call forwarding group.

Your first call forwarding group is free and you can add additional groups for just £1 per month.

Why add more groups?

If you want to ring a phone or group of phones first, then if they dont answer ring a different phone or group of phones this is when you will need more then one ring group.

You can also assign things like menu options to individual call groups so that call options can be routed to different groups of people depending on the option selected.

If you need any help setting up call forwarding groups or if your not sure how many you need then please don’t hesitate to get in touch with us

• Add an additional call forwarding group for just £1 per month
• Use alongside an Auto Attendant menu to route calls to the right people
• Manage incoming call flows
• Improve customer service by putting calls through to people who can help
• Manage call routing online, anytime via your customer portal

Our bolt-on Pro features mean that you can
supercharge your number with:

• Personalised voicemail
• Customised Auto Attendant Menus
• Call greetings
• Call Recording
• Customised Music on Hold
• Plus much more…