Boost your call capacity with flexible call channels
Call channels help you manage multiple calls at once, perfect for busy times or growing businesses. Whether you’re receiving or making calls, the right number of channels ensures your service runs smoothly without missed or blocked calls.
Call channels work like virtual phone lines, giving you the ability to handle multiple inbound and outbound calls at once. Each active call uses a channel, whether it’s someone ringing your Number People number or you making an outbound call through a VoIP user.
When forwarding a call to a landline or mobile, two channels are used: one for receiving the call on your Number People number, and another to forward it on. However, if you’re forwarding to a VoIP user, or making an outbound call, you only require a single channel.
To get you started, we include 5 call channels free with your account, which is more than enough for most customers. But if you’re expecting a high volume of calls, for example, during a busy promotion or when you need a larger call group, you can add more channels easily from your customer portal.
Channels are billed on a rolling 30-day basis and can be added or removed at any time, so you stay in full control. If you see any blocked call alerts regarding channel useage exceeded, it’s a quick fix: just increase your channel count to unlock more capacity.
- Handle more inbound and outbound calls at once without busy signals.
Forwarding to a landline or mobile uses 2 channels per call.
Inbound VoIP and outbound VoIP uses just 1.
Never miss a call when traffic spikes.
Add or remove channels anytime through your customer portal.
Ensure every customer gets through without delays.
Channels are sold in pairs for just £5 per month.
All of our phone numbers & VoIP Users include a free 60-minute call bundle
Every number includes
60 free minutes
to forward calls, every month
Every VoIP user includes
60 free minutes
for outbound calling, every month
The bundled free minutes can be used against standard UK landline and mobiles, along with a select range of international landlines. To check if your destination is included, please use the rate checker on the rate checker page
Choose the right plan for your needs
Pick from simple call forwarding, full VoIP calling, or a flexible combination of both, all with easy setup, no contracts and monthly pricing
Call Forwarding
plan
Send calls through to any landline or mobile number
A Local or National phone number
All free features included
One Call Group included
Get 60 minutes free call forwarding every month
Instant set up
No contract
The VoIP
plan
Receive and make calls through our VoIP app or compatible device
A Local or National phone number
All free features included
Free incoming calls
60 minutes of outbound calls included
Instant set up
No contract
Forwarding
& VoIP
Get the flexibility of having call forwarding & using VoIP
A Local or National phone number
All free features included
One Call Group included
Get 60 minutes outbound & 60 minutes call forwarding
Instant set up
No contract
Start here today
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