Frequently Asked Questions

Installing a VoIP User / Device

From the Dashboard select “My VoIP Users”

If you haven’t already got a VoIP user active on your account, purchase one, they cost just £1 per month.  Once you have a VoIP user it will be listed in this section – Click the “Edit” button

Then select “Show QR code & Set up your device”

Then select the option “Regenerate password and show QR code” 

 

When prompted, select OK to regenerate the details for this user

NON MOBILE USERS  – If using this voip extension with a PC/Laptop softphone or if you are programming a VoIP phone then us the displayed information to manually set up your device

The screen will then display the QR code to scan. By default this shows the QR code from Grandstream Wave.  Download the app here, free https://play.google.com/store/apps/details?id=com.grandstream.wave&hl=en_GB

https://apps.apple.com/gb/app/grandstream-wave/id1029274043

Once you have installed the app, open it and click on “settings” & then “Add new account”

You can then scan the QR code displayed on your screen into the Grandstream wave app

Please note – If you are using the mobile device to display the code, or are having issues scanning the QR code, then press and hold the image of the code and save it.  You can then use option to to use a scanned QR code.

That’s it your all ready to make and receive calls!

More FAQs

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Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

The Number People - Professor